Blog Archives

Navigating Volcanoes in Leading your Patient Experience

During my recent holiday in Bali, I climbed to the peak of a volcano. As I stood up there, just reflecting on the world, and life, and my profession in improving the patient experience, I think about the joy that lies within, the environment around us and how important it is for us to really think about our environment in healthcare, and to think about the volcanoes that happen everyday. From the peak of Mt Batur, I share some thoughts that could help you on your journey of improving that

Posted in Patient Experience, Purpose

Volunteering Care – Experience Satisfaction

I’ve often been curious as to how people define their career and life success as well as how it relates to job satisfaction at a basic level, and having a higher purpose at a more advanced level. A few days ago, I discussed this topic with Dieter Gartelmann, CEO of Stewart Healing Innovations and Design. Despite his success and extensive life experience (he is 76 years old) Dieter has taken on exciting opportunities in volunteering to help others. As you may know, in the healthcare system and in our hospitals, we have

Posted in Purpose, Wellness

Tips on Communicating Your Purpose

Last week I had a chat with Richard Toutounji, CEO of COM Marketing group, a good friend and expert on digital communications. One of the interesting and effective ways for people to live their purpose whether that is delivering better health care, better services or building companies is communicating with consumers via digital means whether by website or mobile platform. Watch this video as Richard shares Top 3 tips in communicating your purpose, vision or message for professionals trying to help others with their work.

Posted in Purpose, Wellness

How to Strengthen your Relationships

As I was coaching a few clients last week, I came across an acronym that I thought would be useful to share with some of you particularly with some of you developing professional or personal relationships with people. One of the good ways to structure how you build a relationship as you move towards progress in your life, or in your business, is to think about the acronym FORD. It stands for Family, Occupation, Recreation and Dreams.  Here’s a short video where I discuss FORD for Developing Relationships.

Posted in Career, Purpose, Social & Relationships Wellbeing, Wellness
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