MES Experience is a digital patient survey and patient experience platform. It is a proven platform that was developed in the UK by Membership Engagement Services (MES), which works with over 170 health organisations in the National Health Service (NHS). Current clients of MES Experience include
The MES Experience software platform
Collects patient feedback and reports in real-time, enabling front-line staff to manage complaints and take action quickly.
Is also able to collect and analyse free text, enabling staff to systematically collect and understand patient stories from unstructured text.
Uses a sophisticated PanSensic machine-learning algorithm which can analyse trends in attitudes, communication and compassion.
MES Experience is now available in Australia, US and Asia through a partnership with Energesse. This was made possible as Dr Avi Ratnanesan, CEO of Energesse and his team spent years researching and consulting to service providers in these health systems that found patient experience, engagement and compliance with Australian and international quality standards to be a challenging issue. He thus found the best solution in MES Experience, which will enable local healthcare organisations to catch up with progress in the US and UK.
HOW WE CAN HELP
- Tailored digital patient experience tool
- Patient satisfaction & experience surveys/questionnaires
- Clinician surveys (Physician, Nurse, GP, Allied Health, etc)
- Patient focus groups & training workshops
Here are testimonials from our clients
General Manager – Operations, Genea
Founder and Director of Membership Engagement Services (MES)
Business Manager Healthcare – ANZ, Oracle.
1st Australian Beryl Webinar Learn more about Implementing a Real-Time Survey System and the 6E Framework in this 1st Australian Beryl Institute Webinar presented by Dr Avi and Ms Kay de Ridder of Western Sydney LHD(follow the prompt for a quick download of Adobe Connect)
Making Sense and Making Use of Patient Experience
Data June 2015