What we do

WHAT WE DO

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innovate service
advanced cx

Are you currently experiencing challenges in your organisation such as :

How to improve our products and services to improve customer experience

How to change a customer’s journey to reduce frustration

Where to invest in projects and initiatives to improve returns and customer results

How to transform complex systems in health and aged care to get the best outcomes

How do we implement solutions in an innovative and engaging way

Many organisations fail to achieve lasting results, because right from the beginning, they often treat their problems at the surface, rather than getting to the root cause. Their under pressure to make quick decisions and implement superficial solutions. And these superficial solutions result in increasing costs, frustrated customers and patients as well as disenchanted employees. In short, they make things worse for everyone.

This is where Energesse comes in. We are a leading analytics and consulting firm, specialised in patient and customer experience for the health and aged care sector.

Our first step in helping you ‘know what you don’t know’, is helping you discover the WHY of the problem i.e.

WHY are your customer and patient challenges costing you money?

WHY are your solutions resulting in persisting complaints and recurring pain?

WHY are your efforts to improve services and health outcomes unsuccessful?

 

Our innovative technologies can analyse deeper insights from patients, customers and end-users, so you achieve:

Quicker and more sustainable solutions

More satisfied patients and consumers

Products and services that succeed in the market

Significant reduced costs Improved healthcare and aged care metrics

Engaged and motivated employees

And Energesse are one of the best in our sector at it.

We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, a doctor with over 20 years experience across health and innovation, with world leading digital technologies to analyse data on deep emotions and mindsets to solve your challenges. In addition, we leverage unique intellectual property, evidence-based research and ‘complex systems thinking’ to help you understand ‘WHY’ your organisation’s problems persist and their root causes.

This helps us generate the most simple and effective solutions with superior return on investment.

We’re often told that we provide great value as we use highly experienced, agile teams that empower your people and upskill them as well as digital delivery methodologies, and a network of strategic partners that customise our services to your needs.

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‘Personal Wellness Diagnostic’

  • Designed to help you achieve high performance and wellness in all areas of your life
  • Applicable to workplace employees and leaders
  • Quick, easy and insightful tool to measure gaps and refine programs
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FREE DOWNLOAD

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 WHITE PAPER

  • Developed to help health insurers deliver greater customer experience and retention.
  • For CEO's, General Managers, marketers, sales and customer service leaders as well as analysts, policymakers and researchers.
  • Insights from representatives of 10 Australian Private Health Insurers.

FREE DOWNLOAD

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'Future Solutions  in Australian  Healthcare'

 WHITE PAPER

  • Leading insights into future trends in healthcare
  • From 21 Thought Leaders who influence $30bn in health expenditure
  • Presented to the Prime Minister's advisors
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Get your FREE copy of the Making Sense and Making Use of Patient Experience Data White Paper

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Get your FREE copy of the Future Solutions in Australian Healthcare

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By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

Enter your details for the Customer Experience &

Retention for Private Health Insurance White Paper  
As featured in: afr smh biz day smh biz day smh biz day
Full Name
Email *
By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

Get your FREE copy of the Making Sense and Making Use of Patient Experience Data White Paper

afr
Full Name
Email *
By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.