- About Us
- What we do
- Thought Leadership
- White Papers
- Patient Experience Channel
WELCOME TO ENERGESSE
Energesse was founded in 2012 by Dr Avi Ratnanesan. A medical doctor, corporate strategist and innovator, his combined 20-year experience in hospitals (UK and Australia) and the pharmaceutical industry (Chief of Staff, Pfizer) inspired his mission to change the health industry in favour of patients and the ‘customer’.
Energesse was established to improve the patient experience and customer experience for organizations in the health and care sectors. The holistic expert team comprising of engagement experts, technology specialists, reserachers, and consumer-focused strategists now serve organizations across the globe.
Whether you are beginning your journey or leading the sector in patient-centered care, our offerings are customised to help solve challenges at each level and help transform the patient experience.
Energesse helps organisations transform their healthcare products and services in a way that is truly person-centred. We help you measure and improve patient or consumer experience through customised surveys, real-time technology, high-value consulting and training, using our proprietary implementation frameworks.
Our clients are Hospitals (Public and Private), Health Insurance companies, Primary Care and Service Providers. Some of our current and past clients, includes, Western Sydney Local Health District, Westmead or Blacktown Hospital, Southwest Sydney Local Health District, and Health Insurers such as BUPA and NIB. We work with small to large clients and partners in Australia, NZ, USA, UK and Asia.
We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, with technologies to measure and improve patient experience this includes MES experience real-time patient feedback platform as well as PanSensic free text analytics technology to analyse data on deep emotions and mindsets to improve the customer experience.
Our ‘6 E Framework’ also provides a simple authentic process to help you understand ‘WHY’ your patients or customers are dissatisfied and complain. Our advisory support helps you adapt products and services to improve experience scores, quality and safety measures as well as compassionate care. Our evolutionary approach is data-driven and based on evidence from international best practices to improve financial outcomes from cost savings and improved customer retention.
If you’d like to have a conversation about any of our services, click here – we’d love to connect.
Alternatively, if you’d like to experience our innovative work or proven track record of results – download our thought leadership White Papers, read our blog and client reviews or watch our Patient Experience Channel.