- About Us
- What we do
- Thought Leadership
WELCOME TO ENERGESSE
With over 20 years experience across clinical medicine, technology and innovation, Energesse was founded in 2012 by Dr Avi Ratnanesan upon the realisation that the health industry was in great need of change – in favour of patients and its ‘customer’. Energesse specialises in improving the patient experience and customer experience for organisations in the health and care sectors. Our expert team has since grown internationally to serve organisations that genuinely aim to deliver and exceed the needs of patients, consumers and customers.
Energesse helps organisations transform their health and care products and services in a way that is truly person-centred. We help our clients with the following challenges:
How do we capture feedback and stories to analyse data and measure satisfaction?
How do we better understand our patient pathway or customer journey?
How do we change our product/service to improve the experience?
Through our extensive experience and health industry focus, our offerings are customised to solve challenges at different maturity levels in the journey of patient-centered care and transforming the customer experience:
Our clients are Hospitals (Public and Private), Health Insurance companies, Primary Care and Service Providers. We work with small to large clients and partners in Australia, NZ, USA, UK and Asia.
We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, with technologies to measure and improve patient experience this includes MES experience real-time patient feedback platform as well as PanSensic free text analytics technology to analyse data on deep emotions and mindsets to improve the customer experience.
Our ‘6 E Framework’ also provides a simple authentic process to help you understand ‘WHY’ your patients or customers are dissatisfied and complain. Our advisory support helps you adapt products and services to improve experience scores, quality and safety measures as well as compassionate care. Our evolutionary approach is data-driven and based on evidence from international best practices to improve financial outcomes from cost savings and improved customer retention.
If you’d like to have a conversation about how Energesse can improve your situation, click here – we’d love to connect.
Alternatively, if you’d like to experience our innovative work or proven track record of results – download our thought leadership White Papers, read our blog and client reviews or watch our Patient Experience Channel.