Happy New Year everyone! Hope you’ve come back refreshed from the holidays and ready to start the year off with a bang! Here’s an inspirational story to help you – with your New Year resolutions, your own personal health or your understanding of the patients and consumers you encounter everyday.
I met Alana Henderson, a patient advocate, at a HISA talk late last year. A woman who had a stroke at the age of 59 (not to mention diabetes and cancer) who changed her life by project managing her health like an engineer. Find out more about how she transitioned out of her dire health circumstances (for less than AUD$300!) through her book ‘Out of the Fog’ (available on Amazon) OR watch the interview below now…
Alana’s key message to practitioners and providers is to ‘not be afraid of what patients do for themselves’. Support the involvement they have in their own care and you can be assured of delivering a meaningful patient experience.
Talk to us now if you are thinking of spearheading initiatives this year around just that! We’ve all the advice, support, training or technology you might need.
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Dr Avi specialises in insights and strategies to improve patient and customer experience.
Contact: +61 2 8091 0918