Aged Care Experience
The aged care sector in Australia is facing an unprecendented change. The number of people aged 65 and over in Australia is projected to more than double, to 8.8 million, over the next 40 years (Australian Institute of Health & Welfare). Coupled with the Royal Commission in the sector and the new Aged Care Quality Standards, the sector is prioritising the need to improve resident and consumer experiences.
In light of our industry reputation, Energesse was invited to expand its focus to help and support the aged care sector in preparing for the new Quality Standards and the Royal Commission and enhance service delivery for business growth and quality care. We leverage a strong proven track record of service delivery to leading hospitals, health providers, insurers, government agencies, research institutes, pharma companies as well as aged care.
Energesse are specialists in experience measurement and improvement. Our tools and strategies include our proprietary ‘6e Experience Improvement Methodology’, real-time feedback & survey measurement technology, journey mapping, leadership and management development & coaching, strategy planning, service redesign, communication and customer service skills. We utilise quality and safety methodologies incorporating perspectives from the consumer, provider, research and regulatory bodies in a differentiated performance framework. Our best practices are evidence-based and work across aged care & health, with customisation of services to each client.
Our USPs and value proposition are our thought leadership capabilities and deep expertise in quality and customer experience, focus on outcomes, comprehensive service offerings and real value for money.
In 2018, we co-hosted a webinar with Nick Ryan, CEO of the Australian Aged Care Quality Agency, to share our learnings with the aged care sector. The webinar provided direction for the sector in improving aged care experiences.