Blog Archives

Health and Care in a Capitalist Economy: Understanding Your Maturity

Any successful business can only be sustained by the continuous “win-win” outcome of the provider-consumer interaction. The health and care marketplace is the litmus test that determines not only success, survival, and advancement, but also discrepancies in the win-win balance that can deteriorate the relationship and portend for failure. This is particularly true in an era where the patient (customer) experience is growing in importance in hospitals, general practices and allied health providers. Consumer-directed care is also embedded in the funding structures for the aged care sector as well as

Posted in Customer Experience, Health Business, Patient Experience

The Authentic & Unfamous Show with Dr Avi Episode 2

Posted in Podcast, The Authentic & Unfamous Show

Aged Care Experience Masterclass Webinar

Posted in Podcast

The Authentic & Unfamous Show with Dr Avi Episode 1

Posted in Podcast, The Authentic & Unfamous Show

Learnings from IHI International Forum on Quality and Safety in Healthcare

Posted in Podcast

Project Management for your own Health with Alana Henderson

Posted in Podcast

The 6 Types of Patients You Will Encounter (& How to Activate Them) Episode 11

Posted in Podcast

An Interview with Gerard Ratnam on Patient Experience Episode 10

Posted in Podcast

Can Virtual Reality Tech Change the Patient Experience Episode 9

Posted in Podcast

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