Blog Archives

Navigating Volcanoes in Leading your Patient Experience Episode 8

Posted in Podcast

Introduction to Patient Experience

Posted in Podcast

Colleen Sweeney Interview Part 2 Episode 7

Posted in Podcast

Dr Avi and Edward Elmhurst Hospital Episode 5

Posted in Podcast

Motivate Staff to improve Aged Care Experience – Ep 4 PX Channel

Posted in Podcast

A Conversation on Patient Experience – Episode 3 with Colleen Sweeney

Posted in Podcast

Our 12 Months to Christmas

This holiday season, we have been looking back at how the years’ events have shaped Energesse and how we help our clients. There’s gratitude in everything we do, and we would like to recap our 12 months to Christmas! January: We presented our inaugural Energesse Patient Experience (PX) Awards to two well-deserving clients – Western Sydney LHD (WSLHD) in Australia and Bagan Specialist Centre in Malaysia. They achieved significant wins in progressing their organisation’s measurement and improvement capabilities, see here. February: We helped deploy the MES real-time patient feedback and

Posted in Patient Experience, Purpose, Social & Relationships Wellbeing Tagged with: ,

Outcomes from the Inaugural Australian Patient Experience Roundtable 2018

We recently held our inaugural Energesse-Beryl Institute Patient Experience Roundtable, hosted by Western Sydney Local Health District. It was an exhilarating event, with key speakers (Jason Wolf, President of the Beryl Institute, Dr Avi, CEO of Energesse and Chrissan Segaram and Katherine Maka from WSLHD) and patient experience champions exchanging invaluable ideas and solutions on staff engagement and the patient experience. Jason Wolf kicked off the event with a global perspective of patient experience and staff engagement efforts – his key message was that patient experience had moved to an

Posted in Patient Experience

How do we Engage Leaders to Improve the Patient Experience

Like many sectors, health care is going through an enormous shift. New technologies, the expectations of patients across generations, and how to engage a diverse workforce, are just some of the challenges. In terms of looking at those trends and what’s driving change, often when we think about consumers and what they’re looking for from private hospitals, they’re looking for something that’s different. Here I’m interviewing Martin Bowles, CEO of Calvary Healthcare Australia. In this interview, talk about the top factors in improving that patient experience. Click on the button

Posted in Patient Experience

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