We are thrilled to announce the winner of the Energesse Patient Experience Award (Asia)… Bagan Specialist Centre (BSC) in Penang, Malaysia Here’s a bit of background on their journey…. In August 2017, Energesse undertook a two-day 6E training session for 30 different public and private hospitals in Malaysia. After the training session, the participants were challenged with planning, developing and implementing a patient experience improvement initiative in their settings, using Energesse’s 6E Framework. In the 3 months following the training, Bagan Specialist Centre engaged the 6Es – Experience, Emotions, Engagement, Execution, Excellence,…