Customers and Testimonials

Since 2012, Energesse has worked on health & care projects with over 90 organisations in 5 countries. We have made direct and indirect social impact to over 6 million lives and growing.

Australia​

Hospitals and Health Services

  • Western Sydney Local Health District – Westmead Hospital, Mt Druitt Hospital, Auburn Hospital, Blacktown Hospital.
  • South Western Sydney Local Health District – Liverpool Hospital, Bankstown Lidcombe Hospital, Bowral District Hospital, Camden Hospital, Campbelltown Hospital, Fairfield Hospital
  • Sydney Childrens Health Network (Randwick Children’s Hospital and Westmead Children’s Hospital)
  • Chris O’ Brien Lifehouse
  • Peter McCallum Cancer Centre
  • Greenslopes Private Hospital (Ramsay Healthcare)
  • West Moreton Hospital and Health Service
  • Central Queensland Hospital and Health Service
  • Care 24-7 – Calvary Adelaide Emergency Department 
  • Sydney North Health Network
  • Northwest Melbourne PHN
  • Sydney North Health Network
  • Bethesda Health Care – Bethesda Hospital
  • Northern Health – Broadmeadows Hospital
  • Metro North Hospital and Health Service – Redcliffe Hospital and Caboolture Hospital
  • Metro South Health – Logan Hospital and Princess Alexandra Hospital
  • Heathcote Health – Heathcote Hospital

Health Insurers

  • BUPA Australia
  • Medibank Private
  • NIB Health Funds
  • Australian Unity
  • Teachers Health Fund
  • Westfund Health
  • Peoplecare Health Insurance
  • CBHS Health Fund
  • GU Health
  • rt Health Fund
  • Phoenix Health Fund

Medical Devices

  • Johnson & Johnson Medical, ANZ
  • GE Healthcare

Consumer, Community and Not-for-Profit Organisations

  • Health Consumers Council, Western Australia
  •  A Sound Life

Primary Care

  • Eastern Melbourne Primary Health Network
  • Sonic Clinical Services (IPN Medical Centres)
  • Northwest Melbourne Primary Health Network
  • Sydney North Health Network

Aged Care

  • Japara Healthcare

Specialist Care Providers & Clinics

  • Genea Fertility
  • Australian Hearing

State and Federal Government Organisations

  • CSIRO Health
  • Dept of Health and Human Services, Victoria

Research Institutions

  • Australian Academy of Health & Medical Research Scientists
  • Westmead Medical Research Foundation
  • Research Australia

Pharmaceutical

  • Pfizer Australia
  • Merck Serono Australia
  • Abbvie Australia

Healthcare Organisations

  • Australian Hospital and Healthcare Association
  • Medicines Australia
  • Pharmacy Guild
  • Private Health Australia
  • Australian Integrative Medicine Association
  • Chartered Professional Accountants (CPA) Australia – Health Roundtable
  • NSW Business Chamber

Malaysia

  • KPJ Healthcare Bhd. – KPJ Ampang Puteri, KPJ Tawakkal, KPJ Damansara, KPJ Rawang, KPJ Selangor
  • Institut Jantung Negara/ National Heart Institute
  • Adventist Hospital & Clinical Services
  • Bagan Specialist Centre Sdn Bhd
  • Gleneagles Kota Kinabalu
  • Kumpulan Medic Iman Sdn Bhd
  • Malaysia Healthcare Travel Council
  • MANIPAL Hospitals Sdn. Bhd.
  • Mawar Medical Centre
  • Melaka Straits Medical Centre
  • NSCMH Medical Centre
  • Paloh Medical Centre Sdn. Bhd.
  • Pantai Hospital Manjung
  • Qualitas Medical Group Sdn. Bhd.
  • SALAM Senawang Specialist Hospital
  • SALAM Shah Alam Specialist Hospital
  • The Tun Hussein Onn National Eye Hospital
  • Timberland Medical Centre
  • Tropicana Medical Centre (M) Sdn. Bhd.
  • UITM Private Healthcare Sdn. Bhd.

New Zealand

  • NIB New Zealand

USA

  • Baton Rouge Hospital

The Proof

“The Patient Experience Maturity Model helps leaders and teams understand where to focus their change efforts in a meaningful way. Person-centered care has been a significant untapped opportunity in our health system, I see the PXme approach as helping teams to deliver on the experience that matters to patients and consumers”
Danny O’Connor
former Chief Executive, Western Sydney Local Health District
“The Patient Experience Maturity Model has helped us as an organisation think more broadly about our patient experience approach, including all the items that contribute to the patient experience. Measurement has traditionally focused purely on direct patient feedback including comments and complaints, but the model widened our vision. It helped us celebrate what we are doing well and has enabled us to develop a targeted plan for continual improvement over a longer period. We are looking forward to working further with Energesse to consolidate our Patient Experience Strategic Action Plan.”
Jill Carland
Manager, Quality & Risk, Bethesda Health Care
"Excellent. Definitely overdelivered on our expectations. It is good to work with a company with international experience. The findings and actions are a great tool for continuous improvement and identifying practical actions for operational and business planning. I like the academy and IT solutions components too. This allows to draw upon literature to design contextually specific solutions."
Patient Experience Manager, Queensland Public Hospital & Health Service
“Dr Avi and team were very helpful in performing analysis which enabled us to isolate our top customer frustrations. The analysis was delivered in a timely manner, and their knowledge and enthusiasm for the topic was appreciated. The information provided by Dr Avi and team has been a great help to nib in focusing our efforts on improving customer experience.”
Sarah Allen
Retention Manager | Customer Care Centre, NIB NZ Limited
“We recently worked with Energesse on a piece of analysis to understand drivers of calls into one of our contact centres. The project deliverable from Energesse was of high quality, developed in a timely fashion and provided rich insight into our area of interest. I’d recommend Energesse to anyone seeking to undertake similar work in their own business.”
NPS Manager
BUPA Health Insurance
“We have had a long relationship with Avi, and the support and expertise provided through the recent work has provided invaluable support to our team for big picture, innovative thinking, with both the patient experience and the outcomes for the health system top of mind”
Dwayne Crombie
Managing Director BUPA Australia
“It was fantastic to have Avi regularly challenging our thinking and approach to keep on track, focused and with a regular reminder of a customer-centric approach, and the bigger picture.”
Tim James
Chief of Staff at NSW Government

Training Programs

“The Patient Experience Maturity Model has helped us as an organisation think more broadly about our patient experience approach, including all the items that contribute to the patient experience. Measurement has traditionally focused purely on direct patient feedback including comments and complaints, but the model widened our vision. It helped us celebrate what we are doing well and has enabled us to develop a targeted plan for continual improvement over a longer period. We are looking forward to working further with Energesse to consolidate our Patient Experience Strategic Action Plan.”
Jill Carland
Manager, Quality & Risk, Bethesda Health Care
“Patient Experience is critical to service improvement and staff satisfaction. It gave us as a team a great insight to start making a culture in our department and working as a team to deliver projects that focuses on what matters to our patients.”
Kate Morris
Occupational Therapist – Medicolegal Assessor & Paediatric OT/Case Manager / Attendee at 6E Patient Experience Workshop / Sydney Children’s Hospital Network
“Excellent workshop for those interested in improving practice.”
Candice Brady
Speech Pathologist Attendee at 6E Patient Experience Workshop Sydney Children’s Hospital Network
“Totally relevant to work in health and large teams. Should be mandatory”
Helene Chen
BIS Attendee at 6E Patient Experience Workshop Sydney Children’s Hospital Network
“Great combination of talks & practical activities that made the event enjoyable without going over time. Rating of 9/10.”
Sally Henderson
Project Officer, Clinical Governance, Western Sydney LHD