Clients And Testimonials

Clients And Testimonials

Over the years, Energesse has worked with various small to large organisations across the diverse health sector and extended our proven track record. We’ve delivered high quality service and produced impactful results with our innovative Thought leadership, Technology and Training implementation.

We love what we do, but don’t just believe us, hear what our customers have to say about us…

Kathleen Waite, General Manager, Operations, Genea

 

Peter De Lorenzo, CEO, Unity Health

Genevieve Gilmore, CEO, Australian Integrative Medicine Association (AIMA)

The Proof

“Dr Avi and team were very helpful in performing analysis which enabled us to isolate our top customer frustrations. The analysis was delivered in a timely manner, and their knowledge and enthusiasm for the topic was appreciated. The information provided by Dr Avi and team has been a great help to nib in focusing our efforts on improving customer experience.”

Sarah Allen ( Retention Manager | Customer Care Centre, NIB NZ Limited )

“We recently worked with Energesse on a piece of analysis to understand drivers of calls into one of our contact centres. The project deliverable from Energesse was of high quality, developed in a timely fashion and provided rich insight into our area of interest. I’d recommend Energesse to anyone seeking to undertake similar work in their own business.”

NPS Manager ( BUPA Health Insurance )

“I highly recommend Dr Avi as a coach and mentor to C-level executives, business leaders and entrepreneurs. I have known Avi for over 5 years and found him incredibly easy to work with. He is a great listener and can distil the many and often complex issues facing an individual that may not always be immediately obvious. Rather than solve the problems for the individual Avi has a unique skill to help coach the person concerned to their own solution. His knowledgeable and creative encouragement is a must for new and experienced business owners alike.”

Thorsten Wichtendahl CEO, The Co-op (Australia’s largest not-for-profit book retailer)

“I coach and facilitate leaders and teams around the world for multinationals and NGO’s like the U.N. There are only a handful of people who I would qualify to be in the elite category of CEO coach and Dr Avi is one of those. Dr Avi helps me gain insights and clarity on complex issues I am tasked with solving. You will appreciate the perspective he provides as you deal with your most pressing urgencies.”

Peter Smith Master Coach for United Nations

“We have had a long relationship with Avi, and the support and expertise provided through the recent work has provided invaluable support to our team for big picture, innovative thinking, with both the patient experience and the outcomes for the health system top of mind”

Dwayne Crombie Managing Director BUPA Australia

“It was fantastic to have Avi regularly challenging our thinking and approach to keep on track, focused and with a regular reminder of a customer-centric approach, and the bigger picture.”

Gemma Cosgriff Innovation Lead, BUPA Australia

“I’m pleased to recommend Avi: smart; focused hard working and a strong team player. Across every dynamic of business process and throughout roll-out of strategic management plan he demonstrated strong insight, innovation, purpose and passion. He would be a valuable asset to any organisation.”

Tim James Chief of Staff at NSW Goverment

“I have been extremely fortunate to have worked with an extraordinary strategist and innovative thinking in the business arena. Avnesh has provided the business and senior executive stakeholders with stewardship, facilitating and formulation growth strategies, whilst directly contributing to the organization’s effectiveness. He is extremely self-driven, talented, entrepreneurial and focused. Avnesh is highly recommended and his acquaintance is very inspiring.”

Hanio Sedhom Transformation Programs and former Pfizer Head of IT

“Avi has a broad range of experiences. He has facilitated organisational strategy development, he has successfully mentored senior managers in project governance, and has led projects that translate strategic ideas into operational execution.”

Paul Hobbs Sales Leader in Pharmaceuticals & Healthcare and former Pfizer Australia Sales Director

“Dr Avi manages stakeholder expectations well and is highly influential. He is strategic but detailed enough to know how to implement. Given his diversity of experience and demonstrated capability across many business functions, Dr Avi would be a key asset for any firm.”

William Jang Manager at IMS Health

Training Programs

“Patient Experience is critical to service improvement and staff satisfaction. It gave us as a team a great insight to start making a culture in our department and working as a team to deliver projects that focuses on what matters to our patients.”

Kate Morris
Occupational Therapist – Medicolegal Assessor & Paediatric OT/Case Manager
Attendee at 6E Patient Experience Workshop
Sydney Children’s Hospital Network

“Excellent workshop for those interested in improving practice.”

Candice Brady
Speech Pathologist
Attendee at 6E Patient Experience Workshop
Sydney Children’s Hospital Network

“Totally relevant to work in health and large teams. Should be mandatory”

Helene Chen
BIS
Attendee at 6E Patient Experience Workshop
Sydney Children’s Hospital Network

“Excellent content & format. Immediately applicable. I asked for solutions. A nagging problem and I got one. Rating of 10/10.”

Nadia Nocera
A/PLM, South Western Sydney LHD

“Great combination of talks & practical activities that made the event enjoyable without going over time. Rating of 9/10.”

Sally Henderson
Project Officer, Clinical Governance, Western Sydney LHD

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Retention for Private Health Insurance White Paper  
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By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

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