Our consulting service involves using advanced customer analytics and insights to improve strategies, products and services that deliver better patient experience and customer experience. We deliver projects and programmes in:
- Outcomes Realisation
- Change Management and Clinician Engagement
- Business Model Innovation
- Strategy Development
- Value Optimisation
Specifically, we help government leaders, CEOs, executives, analysts and project teams solve organisational challenges such as:
We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, a doctor with over 20 years’ experience across health and innovation, with world leading digital technologies to analyse data on deep emotions and mindsets to solve your challenges. In addition, we leverage unique intellectual property, evidence-based research and ‘complex systems thinking’ to help you understand ‘WHY’ your organisation’s problems persist and their root causes.
This helps us generate the most simple and effective solutions with superior return on investment.
Client feedback has indicated that we provide high return on investment, as we use highly experienced, agile teams (that empower your people and upskill them), digital delivery methodologies and a network of strategic partners that customise our services to your needs. Due the specialist nature of our methods, we are able to work with clients and partners in Australia, NZ, USA and the UK.
Our team has achieved outstanding results based a wide variety of projects. As most of our projects involve solving very difficult challenges for organisations, many of our case studies are commercially sensitive and confidential. However, here are a few examples of projects we have undertaken:
Case Study 1: Research Portfolio Optimisation and Value Re-engineering for a Leading Research Organisation
Energesse, in partnership with Insurgence, implemented a research optimisation project with a leading research organisation in Australia. The organisation was under increasing pressure to deliver tangible outcomes beyond publications, and to deliver more outcomes against a backdrop of reduced resources and funding uncertainties. We helped the organisation optimise their resources (time, people, money) relative to strategic and environmental opportunities. The methodology used involved characterisation of the portfolio and objective-setting, market scanning, qualification of shortlist based on a set criteria and benefits versus risks, evaluation of business models and the development of a commercialisation strategy. As a result of this project, the research organisation had greater clarity on their portfolio strategy, value and outcomes, as well as a road map for their research project and portfolio management, enhancements in capability and pipeline optimisation.
Case Study 2: Strategic Planning and Implementation of Integrated and Person-centred Care at a Primary Health Network
In 2017-18, Energesse led a project to help an Australian Primary Health Network ensure that all services in the district were strategically aligned to metrics of person-centred and integrated care in the community (one of the largest populations in the state). The project utilised leading instruments and indicators to measure patient experience (satisfaction), funding and other key outcomes and financial variables. The project resulted in realignment of programs and initiatives to improve person-centred care, community wellbeing and improved performance of health services in the region in line with the needs of the local community.
Please see some of our CEO Testimonials here. You can also assess our capabilities by reading one of our acclaimed White papers here or contact us to inquire about information relevant to your current needs.
“We have had a long relationship with Avi, and the support and expertise provided through the recent work has provided invaluable support to our team for big picture, innovative thinking, with both the patient experience and the outcomes for the health system top of mind”
Dwayne Crombie Managing Director BUPA Australia
“It was fantastic to have Avi regularly challenging our thinking and approach to keep on track, focused and with a regular reminder of a customer-centric approach, and the bigger picture.”
Gemma Cosgriff Innovation Lead, BUPA Australia