Have you ever encountered any of these management issues in your organization?
Our consulting service is focussed on using advanced customer analytics and insights to improve strategies, products and services that deliver better patient experience and customer experience.
We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, a doctor with over 20 years experience across health and innovation, with world leading digital technologies to analyse data on deep emotions and mindsets to solve your challenges. In addition, we leverage unique intellectual property, evidence-based research and ‘complex systems thinking’ to help you understand ‘WHY’ your organisation’s problems persist and their root causes.
This helps us generate the most simple and effective solutions with superior return on investment.
We’re often told that we provide great value as we use highly experienced, agile teams that empower your people and upskill them as well as digital delivery methodologies, and a network of strategic partners that customise our services to your needs. Due the specialist nature of our methods, we are able to work with clients and partners in the Australia, NZ, USA and UK.
We specifically work with government leaders, CEOs, executives, analysts and project teams involved in improving health and wellbeing through their business, products or services.
Our team has achieved outstanding results based a wide variety of projects. As most of our projects involve solving very difficult challenges for organisations, many of our case studies are commercially sensitive and confidential. However, we have numerous CEO Testimonials, high level case studies of our team’s work.
“We have had a long relationship with Avi, and the support and expertise provided through the recent work has provided invaluable support to our team for big picture, innovative thinking, with both the patient experience and the outcomes for the health system top of mind”
Dwayne Crombie Managing Director BUPA Australia
“It was fantastic to have Avi regularly challenging our thinking and approach to keep on track, focused and with a regular reminder of a customer-centric approach, and the bigger picture.”
Gemma Cosgriff Innovation Lead, BUPA Australia