Customer Analytics & Patient Surveys
Are you looking for new, cutting-edge methods to analyse customer feedback, online conversations or customer narrative?
Do you want to transform underutilised customer verbatim into deep insights and solutions to improve your products and services?
Or perhaps you’re looking for ways to collect and analyse patient feedback easily and in real-time, so you can action them to prevent a lawsuit?
Energesse has 2 world leading technology solutions to solve these issues.
PanSensic is able to provide deep, new insights by analysing large volumes of unstructured customer feedback and survey data, call centre recordings and social media. It is able to extract the deep emotional insights from customers and patients, which enable more focused solutions that produce greater return on investment. These insights have been used by organisations to become more customer-centric by helping transform strategies, modify policies, refocus project investments and innovate products and services.
MES Experience is a digital patient survey platform that is used extensively in hospital in the National Health Service (UK). It is now available and being utilised in Australia to collect patient feedback data, and has advanced analytical and real-time capabilities to help improve services and prevent complaints and litigation.