During my recent holiday in Bali, I climbed to the peak of a volcano. As I stood up there, just reflecting on the world, and life, and my profession in improving the patient experience, I think about the joy that lies within, the environment around us and how important it is for us to really think about our environment in healthcare, and to think about the volcanoes that happen everyday.
From the peak of Mt Batur, I share some thoughts that could help you on your journey of improving that patient experience.
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Dr Avi specialises in insights and strategies to improve patient and customer experience.
Contact: +61 2 8091 0918