Patient Experience Maturity Evaluation (PXME)

Patient Experience Maturity Evaluation (PXME) 

What is the PXME?  

Patient Experience Leaders and Managers often struggle with understanding how to navigate patient
experience from their starting point to their end-goal. The PXME provides a roadmap that reduces
patient experience ‘overwhelm’, by providing specific and customised actions to enable effective
and efficient improvement of patient experience, in line with the Quadruple Aims.

How does the PXME work? 

The PXME determines the level of Patient Experience Maturity of an organisation based on an in-
depth assessment of their patient experience activities, using our proprietary 6E methodology. Once
the maturity level of the organisation is determined, the organisation receives a customised Actions
Matrix that maps key activities that need to be implemented in order to progress to the next level of
maturity. A Solutions Matrix also provides a ready overview of the technology solutions that will aid
the organisation in their Actions. 

Why is the PXME important to Executive Leaders as well as Managers of Teams? 

The key benefits of the PXME to senior leadership include:

  • Establish clear understanding of current capabilities, gaps and requirement relative to
    objectives
  • Identify where to focus Workforce Culture & Change Management efforts – translate
    measurement into outcomes
  • Identify specific actions and solutions, based on real-life case studies, that address patient
    experience improvement, the development of patient-centred skills and empathy,
    leadership and frontline staff engagement, health and wellbeing, reward and recognition etc
  • Independent evidence-base to indirectly support quality, safety and Standard 2 (Partnering
    with Patients) accreditation efforts
  • Minimise wasted resources and time, whilst maximising efficiency, value-based care and
    budgetary return on investment (ROI)
  • Support business cases and act as input into organisations’ Strategy and Performance
    Optimisation framework 

The PXME Solution 

The PXME begins with a self-assessment that comprises a series of detailed questions on various
organisational elements that link directly to patient experience. Some examples of elements
measured in the assessment are Measurement and Complaints Management, Patient Experience
Infrastructure, Environment, Leadership, Culture, Training & Education, Staff Wellbeing & Mental
Health, Vision and Strategy. The outcomes of the assessment are linked to a report that outlines
specific actions, tools and solutions that the organisation can implement to improve patient
experience. Once improvements have been embedded, the PXME can be repeated to track the
organisation’s progress on the patient experience maturity spectrum.

 

Contact us here to find out how the PXME can help you optimise your current patient experience
activities and achieve your goals.

white_paper

‘Personal Wellness Diagnostic’

  • Designed to help you achieve high performance and wellness in all areas of your life
  • Applicable to workplace employees and leaders
  • Quick, easy and insightful tool to measure gaps and refine programs
bottom_sidebar

FREE DOWNLOAD

white_paper

 WHITE PAPER

  • Developed to help health insurers deliver greater customer experience and retention.
  • For CEO's, General Managers, marketers, sales and customer service leaders as well as analysts, policymakers and researchers.
  • Insights from representatives of 10 Australian Private Health Insurers.

FREE DOWNLOAD

white_paper

'Future Solutions  in Australian  Healthcare'

 WHITE PAPER

  • Leading insights into future trends in healthcare
  • From 21 Thought Leaders who influence $30bn in health expenditure
  • Presented to the Prime Minister's advisors

Enter your details for the Customer Experience & Retention

for Private Health Insurance White Paper

 
As featured in: afr smh biz day smh biz day smh biz day

Get your FREE copy of the Making Sense and Making Use of Patient Experience Data White Paper

afr

Get your FREE copy of the Future Solutions in Australian Healthcare

afr
afr
Get your FREE copy of the MES Experience Report

By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

Enter your details for the Customer Experience &

Retention for Private Health Insurance White Paper  
As featured in: afr smh biz day smh biz day smh biz day
Full Name
Email *
By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

Get your FREE copy of the Making Sense and Making Use of Patient Experience Data White Paper

afr
Full Name
Email *
By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.