Perspectives from the Patient Experience Symposium 2018

Energesse and our partner, Patient Opinion, were the major co-sponsors of the NSW Health symposium again this year. We don’t normally sponsor events but I’m never one to miss supporting our awesome clients, which are Western Sydney Local Health District and South Western Sydney Local Health District, very large health services within NSW Health. I also loved the symposium – a buzzing event full of 600 consumers, experts, clinicians and speakers passionate about the patient experience!

It was a great opportunity to share our learnings in a Workshop called How to Connect with Patients so They ‘Feel Heard’ and Engage staff in Improving Patient Experience. We also connected with a range of healthcare staff, current and future clients and even our competitors – all driven to change the world in our own ways.

If you missed the symposium this year, I’ve captured the hive of activity and some key learnings in my video below. If you were there, you might spot yourself in the background!

The Patient Experience Symposium or any other patient experience event for that matter, is a great way to re-energise and re-motivate yourself in what you’re trying to achieve in improving your service delivery and care experience.
Energesse is an expert at pointing you in the right direction – call or email us if you need any specific assistance with patient experience measurement, implementing quality improvement or if you just need help making a start!
Dr Avnesh Ratnanesan
About the Author: Dr Avnesh Ratnanesan

Dr Avi is a medical doctor with broad healthcare sector experience including hospitals, biotech, pharmaceuticals and the wellness industry. He is a leading expert who coaches and consults to senior executives, entrepreneurs, practitioners, organisations and governments.



Posted in Customer Experience, Patient Experience Tagged with: , , , , ,
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