Western Sydney’s win of the Bob Leece Award at the recent Quality Awards, is a great way to recognise those involved in transforming the patient experience in Australia. Watch this video below about the My Experience Matters Survey and the Patient and Carer Experience Team that led the way…
These awards inspire and motivate staff to continue on in their journey of experience improvement but it is not the only way of recognising staff who are making a change in an organisation. Here are 5 simple ways to celebrate staff:
- Recognise them at team meetings – put their names on the agenda as a key item and hand out a simple reward. The Trinity Health System in the US managed to pin-point ‘simple’ rewards by asking staff what their favourite candy bars were in a motivational assessment survey. 1
- Match the reward to the achievement. For a smaller achievement, managers or the executive could send a thank-you note. For a high-performing staff, link these notes of appreciation to their annual performance appraisal, as was part of a Reward and Recognition program in the US.1
- Involve patients in celebrating a staff member or awarding a patient experience ‘badge’. The Royal National Orthopaedic Hospital NHS Trust UK launched a reward scheme last year that saw patients themselves award badges to staff for standout examples of quality care.3
- Getting colleagues to recognise each other’s efforts. A hospital in Pennsylvania mounted a ‘Caught You Caring’ initiative to reinforce extraordinary customer service behaviours through peer recognition. They found that asking employees to recognize and document acts of extraordinary customer service had a twofold effect: increased attention to the contributions of co-workers, along with enhanced collaboration and teamwork.2
- An ‘I appreciate what you’re doing’ conversation as you pass a staff member in the corridor does wonder for staff esteem. 🙂
Recognising staff is very much a part of the third E (ENGAGEMENT) in our 6E framework – a holistic guide to improving patient experience in a health setting. If you want to find out more about how the 6Es can help you transform staff culture and patient experience, just call or email us.