Webinar: Free Patient Experience Masterclass

Dr Avi, CEO of Energesse, will interview Nick Ryan, CEO of the Australian Aged Care Quality Agency, on how aged care organisations can prepare for the new national quality standards (NSQSH) in 2019. The webinar will also provide direction in improving aged care experiences, in light of recent issues in the sector.

PRESENTERS

Nick Ryan

CEO

Nick Ryan (B.Theology MCD, Grad Dip Education UC, Grad Dip Corporate Governance and Strategy AICD) was appointed CEO of the Australian Aged Care Quality Agency in April 2014. Mr Ryan has extensive experience in public administration specialising in central agency functions, human services and stakeholder engagement. Previously, he was a senior executive in the Queensland Government from 1998 to 2010 and the CEO of Leading Age Services Australia – Queensland.

Dr Avnesh Ratnanesan (Dr Avi)

CEO

Dr Avi Ratnanesan is the CEO of Energesse, a specialist firm that focuses on strategy, innovation and improving the patient experience for organisations in the health and care sectors. His background as a medical doctor, corporate strategist and innovator, and experience in hospitals (UK and Australia) and the pharmaceutical industry (Chief of Staff, Pfizer), inspired the person-centred mission of Energesse. He helps his clients – hospitals, primary care, health insurers, research-based organisations and governments – achieve objectives such as revenue growth, cost savings, performance optimisation and improved experiences. Energesse’s services include measurement technology solutions, patient experience maturity evaluation tools, change management programs, strategy consulting and advisory services, research, as well as training and coaching services.

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By providing your email address, you are consenting to receive information from Energesse, such as articles, reports, newsletters, and other relevant communications.

Get your FREE copy of the Making Sense and Making Use of Patient Experience Data White Paper

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