WHAT WE DO
Are you currently experiencing challenges in your organisation such as :
How to improve our products and services to improve customer experience
How to change a customer’s journey to reduce frustration
Where to invest in projects and initiatives to improve returns and customer results
How to transform complex systems in health and aged care to get the best outcomes
How do we implement solutions in an innovative and engaging way
Many organisations fail to achieve lasting results, because right from the beginning, they often treat their problems at the surface, rather than getting to the root cause. Their under pressure to make quick decisions and implement superficial solutions. And these superficial solutions result in increasing costs, frustrated customers and patients as well as disenchanted employees. In short, they make things worse for everyone.
This is where Energesse comes in. We are a leading analytics and consulting firm, specialised in patient and customer experience for the health and aged care sector.
Our first step in helping you ‘know what you don’t know’, is helping you discover the WHY of the problem i.e.
WHY are your customer and patient challenges costing you money?
WHY are your solutions resulting in persisting complaints and recurring pain?
WHY are your efforts to improve services and health outcomes unsuccessful?
Our innovative technologies can analyse deeper insights from patients, customers and end-users, so you achieve:
Quicker and more sustainable solutions
More satisfied patients and consumers
Products and services that succeed in the market
Significant reduced costs Improved healthcare and aged care metrics
Engaged and motivated employees
And Energesse are one of the best in our sector at it.
We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, a doctor with over 20 years experience across health and innovation, with world leading digital technologies to analyse data on deep emotions and mindsets to solve your challenges. In addition, we leverage unique intellectual property, evidence-based research and ‘complex systems thinking’ to help you understand ‘WHY’ your organisation’s problems persist and their root causes.
This helps us generate the most simple and effective solutions with superior return on investment.
We’re often told that we provide great value as we use highly experienced, agile teams that empower your people and upskill them as well as digital delivery methodologies, and a network of strategic partners that customise our services to your needs.